FAQ
ORDER & SHIPPING
Orders are usually shipped the next business day after processing, and you'll typically receive them within 3 to 7 business days.
Standard shipping: 3-7 business days
Express shipping: 1-3 business day(s)
Once your package has shipped, you can track it using the tracking number we'll provide you.
Delivery times may vary depending on the shipping method and location, but we'll provide you with an estimated delivery time at checkout.
In the unlikely event that your package is lost or damaged during transit, please contact us right away so we can take the necessary steps.
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but this may depend on the stage of the shipping process and our carriers' policies.
RETURNS
All products offered on our site are clearance items available in limited quantities.
ALL SALES ARE FINAL: no returns, exchanges, or refunds will be accepted.
OUR PRODUCTS
We buy at the right time, at the right price — and you benefit.
As hairdressers ourselves, we're constantly watching the market for the best deals.
The result → professional products at discounted prices, in limited quantities.
Yes. All products offered are 100% authentic and come from Quebec hair product suppliers.
We're hairdressers ourselves and only select quality products we know well.
No. Rest assured: these are exactly the same products you love. Nothing old or expired — just a better price.
The price is lower — not the quality or freshness.
VISIT US IN PERSON
Yes! Our products are also available in person at the Blend Atelier Privé hair salon, located at 265 rue St-Charles O., Longueuil.
The shop's hours match the salon's opening hours.